Using an Agent
If you’re thinking about studying at the Royal Northern College of Music, you may choose to seek support from one of our authorised education agents or counsellors to help with your application.
UK Agent Quality Framework commitment
To make sure you get the best support, the UK education sector has established the Agent Quality Framework (AQF), a set of standards and resources that support agents and counsellors to:
- have up-to-date knowledge about studying in the UK
- understand the UK’s visa and immigration system
- give advice that is in line with your interests and supports your study abroad journey.
This UK education sector-wide initiative aims to improve the experience of international students working with education agents and counsellors to apply to study in the UK, meaning you can feel more confident that the advice you receive is accurate and that your application is being handled correctly.
Committing to the AQF is a UK Visas and Immigration (UKVI) requirement for all UK education providers who use and work with education recruitment agents and counsellors. At the RNCM, we are committed to the requirements set out in student sponsor guidance and the four key AQF principles:
- Empowering student choice and enabling informed decision making.
- Ensuring good agent governance and professionalism.
- Promoting ethical agent practices, professional knowledge and competency.
- Increasing transparency and accountability
Our Contracted Agents
South Korea
Jae-Moon Lee
T +82 10 8799 5324
E [email protected]
Hong Kong
See Chun Clarence Lam
T +852 56299625
E [email protected]
Japan
And Vision, Inc.
T 03-5577-4500
E [email protected]
Singapore
Pauline Lee
T +65 9877 2852
E [email protected]
India
Adi Verma
T +44 7823 922180
E [email protected]
China
LUCKYEGGIE LTD
T +44 7858 060221
E [email protected]
Agent Complaints Process
We aim to provide a fair and transparent admissions process for all applicants and offer holders, and our contracted agents are supported by our Marketing and Student Recruitment Team to ensure we offer a high standard of service. We recognise however, that there may be interactions with an agent that occasionally fall short of the standard of service and support we expect, and applicants or offer holders may be dissatisfied.
If you are dissatisfied with your experience with one of our contracted agents, you may submit a complaint by contacting the Head of Marketing and Student Recruitment, Ashleigh Rice. To help us investigate your complaint, please provide as much information as possible, including:
- Your UCAS Personal ID (if applicable)
- The name of the agent you used
- What the problem is
Once you have submitted your complaint, we will be in touch to confirm receipt and respond appropriately. We may request further information if necessary.
