How to Book
Tickets for all events at the RNCM are now sold exclusively online.
To see what’s coming up this season, visit our What’s On section and click BOOK NOW to be taken to our secure online booking system.
We’ve recently upgraded our ticketing systems to provide you with a better online booking experience. All event tickets are now exclusively electronic, although a telephone booking facility is still available. Once bought, your tickets will be sent to you via your email address and you’ll be able to access your purchases in your online account. Please note that as part of our new system, paper tickets will no longer be produced.
We know you may have some questions about how to make a booking and attending a live performance at the RNCM. To help you find the answer quickly, we’ve listed our most frequently asked questions below.
I'm having trouble with the online booking system, who can I contact?
You can get in touch with our ticketing partner Quaytickets by emailing [email protected] or phoning 0300 303 4212.
How can I pay?
Our ticketing partner Quaytickets accepts all major cards (including American Express).
Is there a booking fee?
A booking fee applies to most transactions.
Can I book accessible seating and bring a companion?
If you have accessible seating requirements or need to bring an Essential Companion to assist you, please contact our ticketing partners Quaytickets by emailing [email protected] or phoning 0300 303 4212.
Visit our Access page for full details about our building’s accessibility.
Where are my tickets?
All tickets will be issued electronically using the email linked to your account, and we’ll no longer be producing printed tickets. Please remember to check your spam or junk folder. For any further queries, please contact our ticketing partner Quaytickets by emailing [email protected] or phoning 0300 303 4212.
If you have previously booked for an upcoming event, you’ll be reissued an electronic ticket that will be sent to your email address ahead of your scheduled event, this replaces our previous system of collecting your printed ticket at the Box Office. Please have this electronic ticket ready for entry into the venue.
Will I be able to buy a ticket when I arrive at the RNCM?
All tickets for RNCM events must be purchased in advance online. If you have any queries about ticket purchases, please contact our ticketing partners Quaytickets by emailing [email protected] or phoning 0300 303 4212.
Do you have an age restriction?
We are an all-ages venue but recommend that under 14s are accompanied by an adult. Some performances may have a discretionary age advisory, which will be listed on the event page in our What’s On section.
What time will an event finish?
Our venue curfew is 11pm. More precise timings for live events are often confirmed close to the performance date. If we have this information, it will be added to the event page in our What’s On section.
What is a 'door' time?
Events will sometimes list a door time for the venue to open and customers to begin taking their seats. The actual performance may begin later.
What is your refund policy?
All sales are final and refunds are only permitted in the case of a cancelled performance.
What if my event has been cancelled or postponed?
If you have tickets to an event that has been cancelled or postponed, the latest information will be posted on the event listing. If we have your contact details, we’ll also try to notify you by email.
If the event has been cancelled and will not be rescheduled, you will receive a full refund from your point of purchase. Customers who purchased tickets via our ticketing partner Quaytickets will receive an automatic refund to their original method of payment within 10 days. If you haven’t received your refund by then, please get in touch with Quaytickets by emailing [email protected] or phoning 0300 303 4212.
How do I get to the RNCM?
The RNCM is located one mile south of Manchester City Centre, on the corner of Oxford Road and Booth Street West.
Our address is:
124 Oxford Road
Our main entrance is on Booth Street West.
Full details about getting to the RNCM are available on our Getting Here page.
Is there anywhere I can stay overnight nearby?
Hyatt Hotels Manchester is our Principal Hotel Partner and located directly opposite the RNCM on Booth Street West, just off Oxford Road.
Hyatt Hotels Manchester offers a variety of room sizes all with king beds. The hotel is also home to the Laureate restaurant where you can enjoy a range of locally sourced dishes on the restaurant’s à la carte menu, or experience small plates and cocktails at the hotel’s Graduate bar.
Find out more about the complete Hyatt Manchester experience and booking.
Where can I find information about venue seating plans?
View our Seating Plans page for details about the RNCM Concert Hall and RNCM Theatre seating arrangements.
Is there food and drink available at the RNCM?
We’re delighted to announce that the RNCM Café Bar has reopened following renovations this past summer. Although our Brodsky restaurant has closed, our Café Bar serves a range of hot menu items and drinks.
Like many places, we’ve gone cashless, so please order and pay at our till points using card or Apple Pay only.
View full details about menu items and opening times on our RNCM Food & Drink page.
Can I take a drink into the venue?
Taking drinks into our venue depends on the type of concert you have tickets for. Please see the notices displayed at our Bar and Front of House areas before your event starts so that you’re clear what’s permitted on the night. If you’re unsure, our Front of House team will be happy to advise.
Terms and Conditions
Management reserves the right to refuse admission, and to request that latecomers await entry into the auditorium until a suitable break in the performance.
Tickets are sold subject to the right of the Management to make any cast, programme or seating changes made necessary by unforeseen circumstances.
Patrons purchasing tickets at a concessionary rate may be asked to produce evidence for each concession required at point of entry. Once tickets are purchased, money will not be refunded. Please examine your booking at the time of purchase to ensure that all details are correct.
Within the RNCM Concert Hall and the RNCM Theatre, in accordance with licensing requirements, members of the audience are not allowed to stand or sit in the entries or gangways intersecting the seating or to sit or stand in any of the other gangways.