How to Book

Yes. If you’ve purchased tickets for an upcoming event through Quaytickets, these tickets are still valid. If you have any questions about your previous bookings or need your tickets to be re-issued, please contact our Box Office Team by emailing [email protected] or phoning 0161 907 5555.

You can get in touch with a member of our Box Office Team by emailing [email protected] or phoning 0161 907 5555.

Yes. You can purchase tickets over the phone. Our phone lines are open on Mondays between 2pm and 5pm during August. Starting September 2024, they will be open on Mondays and Thursdays between 2pm and 5pm.

Please note this excludes bank holidays and the Christmas period.

Our Box Office will be open one hour before an event begins. However, we encourage you to purchase your tickets online and in advance of the event you’d like to attend. We are only able to facilitate in-person bookings for the event taking place on the day of your visit.

We are a cashless venue, so please bring a payment card with you. We accept most major credit cards but do not accept American Express.

All tickets will be issued electronically using the email linked to your account. Please remember to check your spam or junk folder. For any further queries, please contact our Box Office on [email protected] or by phoning 0161 907 5555.

Yes. If you have accessible seating requirements or need to bring an Essential Companion to assist you, please contact [email protected] or phone 0161 907 5555.

You can also visit our Access page for full details about our building’s accessibility to help you plan your visit.

All sales are final, and refunds are only permitted in the case of a cancelled performance. Please see our ticketing Terms and Conditions for full details.

If you have tickets to an event that has been cancelled or postponed, the latest information will be posted on the event listing page. If we have your contact details, we’ll also try to notify you by email.

If the event has been cancelled and will not be rescheduled, you will receive a full refund from your point of purchase. In this instance, customers who purchased tickets via our Box Office will receive an automatic refund to their original method of payment within 10 days. If you haven’t received your refund by then, please contact [email protected] or phone 0161 907 5555.

A booking fee is a common industry practice that helps cover the costs of venue administration and ticketing software. This is separate to the costs incurred in the production of an event, such as the artist and crew fees or music licencing fees that help to inform ticket prices.

A per ticket booking fees applies to most transactions and is calculated based on the ticket price. Occasionally, a per transaction fee may be applied in lieu of a per ticket fee, and if this is the case, details will appear on the event listing webpage.

Yes. The prices displayed include booking fees. There is a breakdown of ticket prices and booking fees during the booking process.

For RNCM promoted events, booking fees are charged as follows:

£0.00 – £9.99 / No booking fee
£10.00 – £14.99 / £1.00 booking fee
£15.00 – £19.99 / £1.50 booking fee
£20.00 – £24.99 / £2.00 booking fee
£25.00 – £29.99 / £2.50 booking fee
£30.00 – £34.99 / £3.00 booking fee
etc.

For events by other promoters, booking fees may vary.

Yes. You can visit our Membership page and purchase a new Membership online.

Yes. You can give the gift of a Membership and full details are available on our Membership page.

Yes. Our Box Office will be open one hour before an event begins and will be able to assist you with any questions or queries you might have.

When you arrive, you’ll need to show a member of our team your ticket to gain entry into our performance spaces. You can use a mobile device or print your ticket at home.

We are an all-ages venue but recommend that under 14s are accompanied by an adult. Some performances may have a discretionary age advisory or minimum age limit, which will be listed on the event page in our What’s On section.

Our family events are the perfect opportunity to introduce young children to live music. They are specially designed to keep everyone engaged and entertained.

Children aged 8+ years should enjoy most of our performances, but please check the age guidance as some events may differ.

Children under 2 years old sitting on the knee of a paying adult do not need a ticket. A separate ticket must be booked for all children 2+ years even if they do not require a separate seat.

Our venue curfew is 11pm. More precise timings for live events are often confirmed close to the performance date. If we have this information, it will be added to the event page in our What’s On section.

Events will sometimes list a door time for the venue to open and customers to begin taking their seats. The actual performance may begin later.

We do not have a staffed cloakroom at our venue.

The RNCM is located one mile south of Manchester City Centre, on the corner of Oxford Road and Booth Street West.

Our address is:
RNCM
124 Oxford Road
Manchester
M13 9RD

Our main entrance is on Booth Street West.

Full details about getting to the RNCM are available on our Getting Here page.

Hyatt Hotels Manchester is our Principal Hotel Partner and located directly opposite the RNCM on Booth Street West, just off Oxford Road.

Hyatt Hotels Manchester offers a variety of room sizes all with king beds. The hotel is also home to the Laureate restaurant where you can enjoy a range of locally sourced dishes on the restaurant’s à la carte menu, or experience small plates and cocktails at the hotel’s Graduate bar.

Find out more about the complete Hyatt Manchester experience and booking.

View our Seating Plans page for details about the RNCM Concert Hall and RNCM Theatre seating arrangements.

Yes. Our Café Bar serves a range of hot menu items and drinks.

Like many places, we’ve gone cashless, so please order and pay at our till points using card or Apple Pay only.

View full details about menu items and opening times on our RNCM Food & Drink page.

Audiences are welcome to enjoy drinks in our branded reusable plastic glasses. Please return these to the bar when departing. Hot drinks with lids are also allowed in all venues.