Casual Front of House Usher

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Salary Grade: £15.07 per hour (inclusive of accrued holiday pay)
Closing date: 9.00am, Monday 10 August 2026
Interview date: Monday 24 - Wednesday 26 August 2026

The Royal Northern College of Music (RNCM) is one of the world’s leading conservatoires, renowned for delivering exceptional music education and an ambitious programme of performances.

Throughout the year we welcome thousands of visitors through our doors, for a multitude of unique concerts, inspiring productions, diverse conferences and engaging community events.  We are looking for enthusiastic, customer-focused people to join our Front of House Usher team and help us deliver safe, welcoming, and memorable experiences for every audience member.

Working as part of the Venues Operations team and reporting to a Casual Front of House Duty Manager, Front of House Ushers are responsible for supporting the delivery of events across the RNCM’s performance spaces. This is a highly visible customer-facing role, requiring individuals who are confident engaging with visitors, committed to exceptional customer service, and able to maintain a calm and professional approach in busy environments and emergency scenarios.

As a Front of House Usher, your duties will include:

  • Welcoming audience members and visitors to the RNCM
  • Scanning tickets and directing patrons to their seats
  • Providing information and assistance to visitors
  • Monitoring audience areas during performances to support audience comfort and safety
  • Identifying and reporting potential hazards or concerns within public areas
  • Assisting in maintaining the appearance, cleanliness and safe operation of foyers and venue spaces
  • Supporting Duty Managers and Security teams in responding to incidents, enquiries and customer concerns
  • Undertaking evacuation and emergency response duties when required

We’re looking for people who:

  • Have experience delivering outstanding customer service
  • Have excellent interpersonal skills
  • Enjoy working as part of a team
  • Are reliable, punctual and present themselves professionally
  • Can remain calm and confident under pressure
  • Are comfortable communicating venue policies and finding positive solutions to customer issues
  • Understand the importance of health, safety and security within a public-facing environment
  • Are committed to creating a welcoming, accessible and inclusive experience for all visitors

Successful candidates must be available to attend a mandatory induction and training session on Wednesday 30 September 2026.

You can apply for this role via the Application Form. You will be required to submit a copy of your CV (maximum 4 pages) and a Cover Letter detailing how you meet the criteria set out in the person specification.

All of the fields are required unless stated.

Once you have submitted your application you will receive an automated email from ‘RNCM Website’ confirming your Application Form submission for this role.

Please note that applications received after the deadline will not be submitted to the panel.

If you have any queries please contact our Human Resources department via email at [email protected]

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. More information on this can be found here: https://www.gov.uk/check-uk-visa



    Application Form

    PLEASE NOTE

    All fields are required unless stated.

    Section 1

    Personal/Contact Details

    Home Address

    Section 2

    Equal Opportunities Monitoring

    This information will be kept separate from your application and will be treated in the strictest confidence.

    The Recruitment and Selection process has been devised to ensure equality of opportunity for applicants at all levels of employment.

    We believe that an effective way to achieve equality within the organisation is to monitor applicants and staff throughout their careers with the College.

    By recording and returning data, we aim to improve our recruitment and selection procedure, therefore increasing the chances of getting the best person for the job.

    To enable us to achieve this equality of opportunity, we ask that all applicants complete this information.

    Disability

    The Royal Northern College of Music welcomes applications from all sectors of the community including candidates with a disability.

    Definition

    Under the Equality Act 2010 a person has a disability for the purposes of the Act if they have a physical or mental impairment and the impairment has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities.

    Section 3

    Advertising Media/Platforms

    Section 4

    Attachments

    Size limit: 1MB
    Accepted formats:

    • DOC
    • DOCX
    • PDF

    IMPORTANT

    Please name your files in this format:

    • Firstname Lastname - CV
    • Firstname Lastname - Covering Letter

    Thank you.

    CV

    Covering Letter

    Right to work in the UK

    This role would not attract Sponsorship via the UKVI's scheme.

    Please confirm that you currently have the right to work in the UK. For more information please visit https://www.gov.uk/check-uk-visa.

    Please select the option below which best explains your right to work in the UK.

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    We will only use these details to contact you about your application and will never pass your data on to a third party for marketing purposes. Please read our privacy statement.



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    Equality, Diversity and Inclusion Statement

    • RNCM recognises that music is in every culture.
    • We are committed to building a diverse community of staff and students.

    Disability Confident Employer

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