Casual Front of House Usher
Salary Grade: £14.12 per hour, inclusive of accrued holiday pay
Closing date: 9.00am, Monday 1 September 2025
Interview date: Friday 12 - Tuesday 16 September 2025
The Royal Northern College of Music is a leading international conservatoire specialising in learning programmes of the highest quality. These are delivered by internationally renowned teachers and underpinned by a unique artistic programme of performances. Throughout the year its state-of-the-art venue and concert facilities play host to a multitude of unique and inspiring acts and artists. The RNCM also boasts several large and small scale venues which are available to hire for corporate and community events.
We are seeking hardworking, customer focused people to work casually as part of the front of house usher team. Our team assist in the safe and enjoyable delivery of the wide variety of events across the many venue spaces at the RNCM.
Reporting to the Duty Manager, duties will include checking tickets, helping to seat patrons, selling programmes and artist merchandise when applicable, proactively responding to customer needs, providing critical support in the event of an evacuation, and ensuring the highest levels of venue professionalism are delivered. Excellent customer service skills are required for this role.
Shifts times and hours of work are varied depending on upcoming performances. This role is offered under a casual agreement, offering flexibility to both the college and employee.
Successful candidates must be free to attend a mandatory training and induction session on Wednesday 24 September 2025. Candidates will be able to choose either a daytime or evening training slot on this date.
To apply for this role please submit a cover letter and a copy of your CV (no more than two pages), detailing your suitability for the role to the RNCM Venues Operations Managers at [email protected]
For full details regarding this role please view the applicant pack, which can be found in the downloads section.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. More information on this can be found here: https://www.gov.uk/check-uk-visa
The RNCM is committed to safeguarding and we prioritise creating a safe and secure environment for everyone. We seek individuals who share in our commitment to safeguarding and are willing to uphold these principles in all aspects of their work.
