Casual Front of House Usher

Salary Grade: £8.59 per hour under 25 years and £9.16 per hour 25 years and over (accrued holiday pay included in rates)
Closing date: Open until filled
Interview date: Open until filled

The RNCM (Royal Northern College of Music) is a leading international conservatoire specialising in learning programmes of the highest quality. These are delivered by internationally renowned teachers and underpinned by a unique artistic programme of performances. Throughout the year its state of the art venue and concert facilities play host to a multitude of unique and inspiring acts and artists.

We are seeking hardworking, customer focused people to work casually as part of the front of house team.

Reporting to the Duty Manager, duties will include checking tickets, helping to seat patrons, selling programs and artist merchandise when applicable, being proactive responding to customer needs, providing critical support in the event of an evacuation, and ensuring the highest levels of venue professionalism are delivered. Excellent customer service skills are required for this role.

Casual working arrangements (under which there is no enforceable obligation to either provide or do work) give flexibility and so are mutually beneficial for both the College and individuals. The College requires casual workers and it is therefore entering into this agreement to record the terms on which a casual work relationship is entered into.

Shifts times and hours of work are varied depending on upcoming performances. However, the majority of shifts will be during weekend.

Experience in a similar Front of House role is desirable but not essential. However, a previous role within a customer service environment alongside a proactive and positive attitude is required.

To apply for this role please submit a copy of your CV, detailing your suitability for the role to Scott Webb, Facilities Manager at Scott.Webb@rncm.ac.uk.

If you have any queries please contact Bebee Wood, Human Resources Assistant via email at Human.Resources@rncm.ac.uk.